Comments, Compliments & Complaints

We are always looking to gather feedback on the service you have received from both Assessment Services and the registered assessors. We also welcome comments on the Standard itself.

Assessment Services Complaints Policy & Procedure

If you have a complaint relating to the Merlin Standard assessment process please review Assessment Services Ltd’s Complaints Policy here.

Cabinet Office Complaints Policy & Procedure

We adhere to the Cabinet Office complaints policy and procedure – so if you have a complaint relating to the Merlin Standard please review this policy.

The Cabinet Office Complaints Policy and Procedure can be found here.

All feedback is taken on board and investigated where necessary by Assessment Services Ltd and where appropriate the Merlin Advisory Board (MAB).  In order to make a Comment, Compliment or Complaint then please email and we will aim to respond to you within 3 working days.


If you wish to Appeal your assessment decision then this can be done by logging into the “my account” section of the website and scrolling down to the Appeals section.  There you will find an online form to complete which gets sent directly to Assessment Services Ltd.  We will respond to all requests within 3 working days.

The Appeals process can be found here

CCC Contact Form

Contact Details: Assessment Services Ltd, PO Box 14, Grantham, Lincolnshire, NG31 0EL  .  Telephone: 020 3880 5059    Email:

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