This guidance focuses on Supply Chain Partners (SCPs) wishing to raise a complaint of breach of the Merlin Standard against a Prime contractor of employment-related services accredited or seeking accreditation as a contractual requirement or on a voluntary basis.
Where a clause on adherence at all times to the Merlin Standard is included in the Prime Contractor’s contract with DWP, any breach of this clause shall be a material breach of the Contract and shall entitle the Authority (at its absolute discretion) to exercise its rights under the provisions of the contract.